At WINRISE GLOBAL TRADING CO., LIMITED, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a return and exchange policy, as outlined below.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition.
- The item must be returned within 30 days of receiving the order.
- The item must be in the original packaging, with all tags and labels intact.
2. How to Return an Item
To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions and return shipping details.
3. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure that your return reaches us safely. We are not responsible for lost or damaged return shipments.
4. Refunds
Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If your return is approved, a refund will be processed to your original method of payment. Please note that shipping fees are non-refundable, and it may take 3-5 business days for the refund to be reflected in your account.
5. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team. If the desired item is available, we will assist you with the exchange process. Please note that exchange shipping costs are the responsibility of the customer.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no extra cost to you.
7. Final Sale Items
Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged unless they are damaged or defective upon receipt.
8. Changes to This Policy
We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about our Returns Policy, please contact us at:
Email: [email protected]